Luxurious Downtown Penthouse w/ Hot Tub!

I tried contacting the property owner by VRBO site message and by phone but never got a response. Only issues was the ice machine was not working (one of the reasons we were trying to contact) and although seemed very clean, previous renter dirty socks were on the floor in a corner. Property perfect location and as beautiful as pictured. We ended up just buying ice so not that big of a deal. Communications on how to get in was great but just no response while there. Walkable to great restaurants, bars and shopping with lots of deer around and a walking trail as well. Spent lots of time on the balconies in the evenings.

Jessica has a lovely property in Whitefish with a great location in town. The property was ready upon our arrival which was appreciated. However, communication with Jessica during our stay was very difficult and frustrating. We asked for cleaning supplies, told they would arrive by X time and they never appeared. Further - we planned a big dinner for six people on our last night and the kitchen sink started to leak to the point where we were not able to use it - we did our best to put towels in place/stop the leak but washing dishes and prepping the meal became a disappointing disaster. We messaged the owner multiple times - no answer/no reply. We later learned that she was out of town. This is unacceptable - when you have guests at your property, a responsive contact number must be made available. We met the owner's husband the next morning - he apologized but took no responsibility for what happened. Honestly, my group felt that he should have offered us some compensation for our huge inconvenience; however, that did not happen. Very disappointing and unprofessional. It left us with a sour departure. If it was handled better we would absolutely plan a return; but I don't feel I can comfortably return to this property given our experience.

Everything about this unit is wonderful!! Fabulous location- walking distance to everything in town and the drive to the slopes was quick and easy. The unit is very well furnished and was equipped with everything we needed and more! The hot tub on the deck was a treat. If we ever had questions or needed anything, the hosts were quick to respond. Highly recommend!